Timing
Night Shift
*Please proceed with applying only if the working hours suit you.
Position Summary
This position is responsible for achieving defined performance targets and maintaining a high level of satisfaction for the clients of Apex DMIT Ltd. consistently. Also ensuring compliance with the company policies and optimal implementation of overall activity plan and strategies.
Scope
The incumbent will primarily be dealing with American clients & stakeholders. So, high proficiency in English communication is mandatory for the role.
Qualifications
The requirements listed below are representative of the knowledge, skills, and/or abilities necessary to perform these duties successfully.
- Positive and enthusiastic attitude
- Excellent English verbal communication skills
- Excellent active listening skills
- Able to work independently as well as a team player
- Knowledge and application of techniques such as building rapport, needs/values evaluation, persuasion, negotiation, closing a deal, etc.
- Analytical capability.
- High English typing speed & accuracy.
- Curiosity and high learning propensity.
- Computer literacy.
- Decision-making capability.
- Ability to work under pressure & meet deadlines.
- Cross-cultural awareness.
- Customer-centricity and problem-solving mindset.
- Empathy.
Essential Duties & Responsibilities
The essential functions include but are not limited to the following:
- End-to-end customer service.
- Quality assurance of the services generated by stakeholders.
- Ensuring timely service delivery in line with Apex DMIT’s brand promises.
- Revenue generation from the clients.
- Cross-team coordination.
- Keep current on company information and materials.
- Keep current on the company's marketing strategies. Be an Apex DMIT Ltd. flag bearer on and off the job.
- Attend and actively participate in all team meetings, and workshops/training.
- Set and review performance goals daily, weekly, monthly, and annually.
Educational Requirements
- Bachelor's degree in any discipline from a reputed university
- CGPA: 3.00 or above
- Expected combined CGPA in SSC & HSC is 9 and above
Experience Requirements
Fresh graduates or experienced professionals (up to a maximum of 2 years) are encouraged to apply.
Job Location
Banani, Dhaka
Salary
40,000/-
Benefits
- Festival bonus (Twice annually)
- Sales Incentive